Privacy and data protection policy

Identity of the data controller

The controller of your personal data is DIASPORA TRAVELER S.R.L (hereinafter DIASPORA TRAVELER), a company registered in the Commercial Registry of the Santo Domingo Chamber of Commerce and Production under registration number 210391SD, with its registered office at Calle Arzobispo Portes 156, Ciudad Colonial, Distrito Nacional, Santo Domingo, Dominican Republic.

Record of personal data

We inform you that the personal data collected by DIASPORA TRAVELER through the forms on its website will be added to and processed in our files in order to facilitate, expedite and fulfil the commitments established between DIASPORA TRAVELER and the User, to maintain the relationship established in the forms the User completes, or to respond to a request or enquiry from the User.

Collection of personal data through different channels

This Privacy Policy is public and available to all users and clients of DIASPORA TRAVELER. It applies to all websites owned by DIASPORA TRAVELER (www.diasporatraveler.com) and to any document or message issued by DIASPORA TRAVELER that contains a direct link to this privacy policy or expressly states that it should be consulted.

DIASPORA TRAVELER collects personal data through various communication and customer service channels, including but not limited to:

• Its official website.
• Its customer service phone lines.
• Its physical offices, when quotes are requested, services are booked or personalised assistance is provided.
• Its official social media profiles, such as Facebook, LinkedIn, YouTube, Instagram, TikTok, Meetup or similar.
• Data collection forms at its own or third-party events.
• We may also collect information about how you browse and use our websites through various technologies, including cookies and similar devices, as set out in our Cookie Policy.

Categories of personal data

The categories of data processed by DIASPORA TRAVELER are the following:

• Identification: first name, last name, national ID, passport, date of birth and similar.
• Contact: postal address, phone number, email and similar.
• Financial: card number, bank account or similar.
• Travel preferences: for example, any special dietary request.

Legal basis for processing personal data

The legal basis for processing personal data is consent. The User may withdraw their consent at any time. Whenever the User must or may provide their data through forms to make enquiries, request information or for reasons related to the content of the Website, they will be informed if completing any of those fields is mandatory because the data is essential to carry out the requested operation properly.

Purposes of processing

Personal data is collected and managed by DIASPORA TRAVELER for purposes that include the following:

• Handling requests and preparing quotes.
• Managing and delivering booked services (trips, transport, accommodation, events, etc.).
• Sending operational communications about the status of services.
• Sending our own promotions and offers that may be of interest (with prior consent or on the basis of legitimate interest).
• Running quality and satisfaction surveys to continuously improve our services.
• Handling claims or incidents with insurance companies.
• Analysing how users browse the site through cookies and similar technologies.

To properly manage bookings, quotes and the other travel services offered, we need certain personal data from the data subject. Without this information it would be impossible to tailor our offer and handle their requests.

The user agrees to report any change to their data so that our records remain up to date.

At the end of a service, DIASPORA TRAVELER may ask for your feedback through a short survey; no additional information will ever be collected without your knowledge.

Data may also be used for commercial personalisation, operational and statistical purposes, for activities within DIASPORA TRAVELER's corporate purpose, and for data extraction, storage and marketing studies to tailor the Content offered to the User and to improve the quality, performance and navigation of the Website.

Retention periods

Personal data will only be kept for as long as necessary for the purposes of processing and, in any case, only for the following period: the period established by law, or until the User requests its erasure.

Recipients of personal data

For the proper management and delivery of the booked services, and where essential to perform the contract, DIASPORA TRAVELER may disclose your personal data to the following recipients:

• Administrative and legal support providers. Accounting firms, employment advisers and professional firms providing human resources or compliance services.
• Direct travel service providers. Transport companies, airlines, transfer operators, hotels, excursion companies, holiday package wholesalers and similar. This may include information about intolerances, allergies or special needs.
• Technology service providers. Web hosting companies, e-commerce platforms, CRM tools, search engines and web analytics, database maintenance and support, and any other third party providing IT solutions essential to our operations.
• Logistics and courier operators. Postal services, parcel and courier companies that help deliver documents or materials needed for the trip.
• Financial institutions. Banks or payment gateways that handle transfers, collections and payments related to the contractual relationship.
• Local authorities: your data may be disclosed to local authorities under the Ministry of Tourism and to other authorities where necessary or required.
• Insurance companies. If you take out travel insurance through us, your data will be shared with the insurer to purchase the policy on your behalf and handle any incidents. In all cases, DIASPORA TRAVELER will provide only the information that is strictly necessary.

No other disclosures of personal data to third parties will be made, except where required by law or court order. The data subject also authorises DIASPORA TRAVELER to provide their insurance company with the essential information when needed to process claims or assistance covered by the policy.

If DIASPORA TRAVELER intends to transfer personal data to a third country or international organisation, express consent will be requested when the data is collected, and the User will be informed of the third country or international organisation to which the data is to be transferred, as well as of the existence or absence of measures in place to protect their data.

Personal data of minors

Only persons over 14 years of age may lawfully consent to DIASPORA TRAVELER processing their personal data. For minors under 14, the consent of their parents or guardians is required, and processing will only be lawful to the extent they have authorised it.

Confidentiality and security of personal data

DIASPORA TRAVELER undertakes to adopt the technical and organisational measures required, at a level of security appropriate to the risk of the data collected, to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised disclosure of or access to such data.

However, DIASPORA TRAVELER cannot guarantee that the internet is impregnable or that hackers or others will never fraudulently access personal data. In line with Article 4 of the GDPR, a personal data breach means any breach of security leading to the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised disclosure of or access to such data. Personal data will be treated as confidential by the Controller.

Your rights regarding your personal data

The User may exercise the following rights over their data before DIASPORA TRAVELER:

• Right of access: the User’s right to obtain confirmation as to whether DIASPORA TRAVELER is processing their personal data and, if so, to obtain information about the specific personal data and the processing DIASPORA TRAVELER has carried out or carries out, including, among other things, the available information on the source of the data and the recipients of any disclosures made or planned.
• Right to rectification: the User’s right to have personal data that is inaccurate or, given the purposes of processing, incomplete, corrected.
• Right to erasure (“right to be forgotten”): the User’s right, unless otherwise provided by law, to obtain the erasure of their personal data when it is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn consent and there is no other legal basis; the User objects to the processing and there is no other legitimate ground to continue; the personal data has been processed unlawfully; the personal data must be erased to comply with a legal obligation; or the personal data was obtained through a direct offer of information society services to a minor under 14. In addition to erasing the data, the Controller, taking into account available technology and the cost of implementation, shall take reasonable steps to inform controllers processing the personal data of the data subject’s request to erase any links to it.
• Right to restriction of processing: the User’s right to restrict the processing of their personal data. The User is entitled to restriction when they contest the accuracy of their data; the processing is unlawful; the Controller no longer needs the data but the User needs it to make claims; or the User has objected to the processing.
• Right to data portability: where processing is carried out by automated means, the User has the right to receive their personal data from the Controller in a structured, commonly used and machine-readable format and to transmit it to another controller. Where technically feasible, the Controller will transmit the data directly to that other controller.
• Right to object: the User’s right to have DIASPORA TRAVELER not process, or stop processing, their personal data.
• Right not to be subject to a decision based solely on automated processing, including profiling: the User’s right not to be subject to an individual decision based solely on automated processing of their personal data, including profiling, unless otherwise provided by law.

The User may exercise these rights by writing to DIASPORA TRAVELER with the reference “Ejercicio derecho datos personales” (exercise of personal data rights), stating:

• The User’s first and last name and a copy of their ID. Where representation is allowed, the representative must also be identified in the same way, along with the document proving the representation. The copy of the ID may be replaced by any other legally valid means of proving identity.
• The request, with the specific reasons for it or the information to be accessed.
• An address for notifications.
• Date and signature of the applicant.
• Any document supporting the request.

This request and any attached documents may be sent to the following address and/or email:

Calle Arzobispo Portes 156, Ciudad Colonial 10210, Distrito Nacional, Santo Domingo, Dominican Republic.
Email: hey@diasporatraveler.com

Links to third-party websites

The Website may include hyperlinks to third-party websites that are not operated by DIASPORA TRAVELER. The owners of those websites have their own data protection policies and are, in each case, responsible for their own files and privacy practices.

Complaints to the supervisory authority

If the User believes there is a problem with, or a breach of applicable regulations in, the way their personal data is being processed, they may lodge a complaint with the competent supervisory authority.